Terms of use

Is the health information on this website medical advice?

No. The information on this website is provided for general educational purposes only. Personal medical advice requires an appropriate consultation and assessment by a qualified health practitioner.

Does submitting a form or booking request mean my appointment is confirmed?

No. Your appointment is confirmed only after it has been accepted by Yorkeys Medical or its authorised booking provider and you receive confirmation.

What should I do about an urgent or emergency concern?

Do not wait for a response through the website, email or online booking system. Call 000 in an emergency or contact an appropriate urgent healthcare service.

Can Yorkeys Medical guarantee that a treatment will work for me?

No. Treatment suitability, risks and outcomes differ between individuals. Your clinician will discuss reasonable options, risks and expected outcomes based on your individual assessment.

Where can I find the cancellation rules?

The current Cancellation Policy is published on the Yorkeys Medical website and may also be explained when you book. It outlines the required notice and any fees that may apply for non-attendance or late cancellation.

Can I copy information or images from the website?

You may save or print a reasonable extract for your personal, non-commercial use. Other reproduction, distribution or commercial use requires written permission from NorthernGPS Pty Ltd unless permitted by law.

Is it safe to send health information through the website?

Only provide information reasonably necessary for your enquiry. Avoid sending detailed, sensitive or urgent health information through a general website form or ordinary email. Please telephone Yorkeys Medical on (07) 4220 9884 if you are unsure.

Do these terms remove my consumer rights?

No. Nothing in these terms excludes, restricts or modifies any right or remedy that cannot legally be excluded, including applicable rights under the Australian Consumer Law.